Warranty and Defective Products

About our warranties

Upholstery Warranty InformationCasegood and Accessory Warranty Information

It is also important to note the following about our warranty:

  • Warranty is void on all floor models and clearance merchandise.
  • Only the original purchaser holds the right to a valid warranty.

What is covered under the 25-year warranty?

Our 25-year warranty covers the frames and springs on custom upholstery items.

What is covered under the Fabric Warranty?

Our fabric is covered under the Fabric Warranty for 1 year (at point of delivery) against any manufacturing defects.

What is covered under the Leather Warranty?

Our leather is covered under the Leather Warranty for 5 years (at point of delivery) against any manufacturing defects.

I have a defective product, what should I do?

Please contact a friendly and helpful representative on our Customer Care team or call us at 1-888-988-2014 for any product concerns.