Questions
Warranty and Defective Products
About our warranties
Upholstery Warranty InformationCasegood and Accessory Warranty InformationIt is also important to note the following about our warranty:
- Warranty is void on all floor models and clearance merchandise.
- Only the original purchaser holds the right to a valid warranty.
What is covered under the 25-year warranty?
Our 25-year warranty covers the frames and springs on custom upholstery items.
What is covered under the Fabric Warranty?
Our fabric is covered under the Fabric Warranty for 1 year (at point of delivery) against any manufacturing defects.
What is covered under the Leather Warranty?
Our leather is covered under the Leather Warranty for 5 years (at point of delivery) against any manufacturing defects.
I have a defective product, what should I do?
Please contact a friendly and helpful representative on our Customer Care team or call us at 1-888-988-2014 for any product concerns.