1. What is personal information?
Personal information is any information about an identifiable individual. This includes information such as a person's name, address, home phone number and email address. Non-personal information does not identify you as an individual. For example, EQ3 may ask you for your postal code to assist in planning what areas to distribute a sales flyer. EQ3 also collects certain non-personal information from EQ3 website users such as the Internet Protocol (IP) address of your computer and your Internet Service Provider, the date and time you visited the website, and the website pages you read and any content you downloaded from the website. This non-personal information is used by the website and system administrators to provide you with the best possible service.
2. Do I have to give EQ3 my personal information?
No, the choice to provide personal information is yours. However, for EQ3 to provide its products and services to you, there are certain purposes for which your personal information is required. These include primary operational and/or administrative purposes, such as processing payment information, initiating product warranties, delivering your purchase to your home, and other operational purposes that are essential for EQ3 to provide products and/or services you request from EQ3.
By signing up for an EQ3 Insider newsletter, your personal information will also be used for secondary marketing purposes, such as providing updates on EQ3 products, sales, exclusive offers and special events, and asking for your feedback through surveys and questionnaires. Whether you want to share your personal information with EQ3 for these secondary purposes is entirely your choice. If, at any time, you do not want your personal information used for these secondary purposes, you may submit an electronic request to be removed from our mailing lists by clicking unsubscribe in the footer of the EQ3 Insider newsletter.
3. What about my consent?
Consent is your voluntary agreement with the way in which EQ3 collects, uses and discloses your personal information. Consent can be either implied or expressed. Implied consent is inferred from an individual's action or inaction. For example your consent is implied if EQ3 asks you to provide personal information for a stated purpose, such as those primary purposes mentioned in Question 2. Expressed consent is unequivocal, given orally, electronically or in writing by the individual, and requires no inference on the part of EQ3. For example your consent is expressed when you choose to "opt in" to having your information used for promotional purposes.
EQ3 uses both session cookies (which are automatically deleted from your computer when you close your browser session) and persistent cookies (which remain on your computer between sessions) in order to facilitate your ability to use the website efficiently and effectively. By using our website while your browser is set to accept cookies, we imply your consent to them. If you are browsing or shopping online, we and/or our trusted third party agents track your movement through our website and collect statistics about your navigation, such as page views and time spent on the website, using click stream data and tag software. This information about your visit to our website is then aggregated with the information about other individuals’ visits. Using this non-identifying information, we strive to continually improve and enhance the online experience of all of our customers, to evaluate the success of marketing campaigns and to report on aggregated site usage. In no case is click stream data or tag software used by us to collect or store personally identifiable information.
5. Does EQ3 share a customer's personal information with other companies?
We disclose your personal information to our partners in order to provide you with our products and services. This, for example occurs when you choose to purchase a Zucora Extended Warranty and/or to facilitate a home delivery. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance. EQ3 respects that you may not wish to have your personal information shared in this way. If you do not want EQ3 to provide your information to others, please contact us in writing through the Contact EQ3 form by selecting Other under Type of Inquiry and your name will be removed from all shared lists. Please note that it may take from six to eight weeks to process your request.
6. May I review the personal information EQ3 has about me?
Yes. Subject to certain exceptions prescribed by law and provided we can authenticate your identity, you can review the personal information EQ3 has about you by sending a written request to the Customer Care Manager. The Customer Care Manager will respond to your request within 7 days from the date your request is received. To authenticate your identity, we will need you to provide a utility bill or an identification document with your name/address and a photo id.
7. Can I update the personal information EQ3 has about me?
Yes, you can update the personal information EQ3 has about you by updating your online profile, by visiting one of EQ3’s retail locations, and/or calling the EQ3 Customer Care line at 1.888.988.2014.
8. How does EQ3 safeguard my personal information?
The security of your personal information is very important to us. EQ3 takes all reasonable steps to protect personal information against loss or theft, as well as against unauthorized access, disclosure, copying, use or modification. We offer continuous training to our employees stressing the importance of maintaining the highest standards of ethics and confidentiality.
9. How does EQ3 receive, store and retain my personal information?
All personal information provided to EQ3 in written form is secured in locked facilities with access limited to those employees who require it to complete their duties. If you are transmitting information to us electronically, all of your personal information is encrypted (or coded) through Secure Sockets Layer (SSL) protocol, and is only decoded when it reaches our servers.
10. How long does EQ3 keep my personal information?
EQ3 keeps your personal information for as long as it is necessary for EQ3 to provide you with EQ3 products and services. Personal information about a customer that is no longer required by EQ3 to fulfill the purposes for which it was collected, is shredded and disposed of in a manner that safeguards its confidentiality.
12. What happens in the event of insolvency or sale of the company?
13. What about links to third party websites?
This privacy statement applies solely to personal information collected by the EQ3.com website. EQ3.com may contain links to other websites. EQ3 is not responsible for the privacy practices or the content of such websites. EQ3 encourages everyone, when they leave our website, to read the privacy statements of each and every new website in regards to how they collect personal information.
14. When else might EQ3 disclose my personal information?
In addition to the circumstances described above, EQ3 may disclose your personal information if: (i) required to do so by law, court order or subpoena, or as requested by other government, law enforcement or investigative authority, (ii) in the good faith belief of EQ3 that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of EQ3, (iii) EQ3 has reason to believe that disclosing the personal information is necessary to identify, contact or bring legal action against someone who may be causing interference with the rights or properties of EQ3, or has breached an agreement with EQ3, or (iv) anyone else could be harmed by such activities or interference.
Please direct your questions to:
Attn: Customer Care
70 Lexington Park
R2G 4H2 Canada