You may return your purchase, regardless of whether it was purchased online, at any of our EQ3 retail locations. As some items are too large to be held in our showrooms, please contact Customer Care or call us at 1-888-988-2014 to determine your proper return location.
Returns by Mail
To begin the process of a return by mail, please contact Customer Care or call us at 1-888-988-2014 to receive instructions prior to sending back your merchandise. Returns by mail require shipment back to our main warehouse, located in Winnipeg, Canada.
Please note that return shipping is your responsibility, so we encourage you to use a service that offers tracking capabilities.