Order Tracking

Courier

In-stock EQ3 and EQ3+ accessories will be shipped as soon as they're available, using FedEx Ground®. Please note that FedEx delivers Monday to Friday during regular business hours (between 9AM and 5PM local time).

When your order is on its way, you will receive an email with a tracking number letting you know. To track your order, please visit www.FedEx.ca and enter your tracking number.

Freight

All in-stock large furniture items (such as dressers and upholstery) will be delivered by freight using EQ3’s logistical partner.

Once your order is shipped out from EQ3’s central warehouse facility in Winnipeg you will receive an e-mail to confirm shipment. When our logistical partner receives your order in their local warehouse, they will contact you to set up an appointment (date and time) to deliver your order.

Once you have booked your appointment, you can track your order by visiting www.AleroWorldwide.com and enter your tracking number.