Reviews from our customers
With the following distribution
5 Stars -(4)
4 Stars -(0)
3 Stars -(1)
2 Stars -(0)
1 Star -(0)
5 StarsGreat sofa!
The Salema has met our high expectations. High quality leather and finishing. It’s style is clean and contemporary, yet it feels comfy and relaxed. EQ3 delivery partner did an awesome job. The timing, setup and removal of packaging were flawless. Biggest beef with the whole process was the manufacturing time. 4+ months to get a sofa was just disappointing and makes it so we will hesitate to order regularly.
5 StarsNo disappointments. Delivery occurred well
No disappointments. Delivery occurred well before the end of the time range given, super comfy, easy to attach the feet.
5 StarsA great experience
I am very pleased with EQ3's service, and quality. I love my sofa, it's exactly as I expected it, the people who delivered it even brought it into my livingroom for me, and wore masks the whole time. The sofa was very well packed, and there was no damage during shipping which I was worried about. It's beautiful. Also, a lady from EQ3 called me before the delivery to confirm details about it. It was also done two weeks before I thought it would be. Which was really nice considering it takes so long for a custom sofa. I would 100% buy this again.
5 StarsVery happy!
Excellent quality and delivered ahead of schedule.
3 StarsA beautiful let down
From ordering to delivery the turn around was quicker than the 10-14 week estimate so pleased about that. Couch wouldn’t fit in my elevator and the guys refused to take it up the stairwell. Wasted 25mins trying to bargain with them and had two kind neighbours get it up the stairs to my apartment in ten minutes. Overall it’s a beautiful piece but I’m really unhappy that the holes for the couch legs aren’t in alignment with the metal leg plates. So basically only one of three bolts per couch leg is holding the couch upright and eight new holes will have to be drilled into the frame for the remaining screws. It’s comfortable and looks great but the carelessness regarding the couch legs is a big let down.