Reviews from our customers

• 3 Stars

  Beautiful bed, disappointing shipping experience

  Verified Customer | Reviewed by Michael T. - April 27, 2021

  I think the bed is very beautiful. The fabric is a good quality, and the design completely meets my expectations. When I paid $299 for white glove delivery, my assumption was that the bed would be assembled and packaging removed, but actually this is not part of EQ3's $299 delivery fee. The $299 just includes threshold delivery (ie dropping the boxes themselves in the entryway of your house). The website is clearer about that now than when I made the purchase in February; nonetheless I found that extremely disappointing considering how heavy and cumbersome this piece of furniture is. Moreover, to say the instructions that were included with the bed were over simplified is an understatement. Many steps are missing. I am pretty handy and I've been able to figure it out for the most part, but someone who is not very intuitive with furniture assembly would likely have a terrible time unless they improve the instructions with words and not just close-up illustrations that make it difficult to know which part of the bed the picture is referencing.

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• 3 Stars

  Heavy though lovely

  Verified Customer | Reviewed by Crystal G. - October 01, 2020

  It was very difficult to construct. It took a very low time. Its a beautiful piece. Though from someone who moves often, i will have issue of dissembling and moving it’s really heavy and having to assemble again. I thought it would probably come in two pieces & Just combine together with the headboard. It’s lovely though. Great quality.

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