One (1) year warranty against material and workmanship's defects.
With new wool rugs, shedding is common and will diminish over time. Vacuum rug regularly to prevent dust and crumbs from settling into the fibers. Using the beater bar when vacuuming your rug may cause damage. Turn off the beater bar and choose the "bare floor" setting on your vacuum. Please avoid vacuuming any fringes. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, to remove them, clip them with scissors. To ensure even wear, occasionally rotate rug. Remove spills immediately, blot with clean sponge or cloth to absorb the spill. For hard-to-remove, set-in stains, professional rug cleaning is recommended. A rug pad is recommended.
All in-stock large furniture items (dressers, upholstery, etc.) will be delivered by freight using EQ3’s logistical partner. Delivery timelines will vary depending on your location, however, please allow a minimum of 2-4 weeks for in-stock large furniture items delivery and 4-10 weeks for custom upholstery delivery.
Our delivery partner will contact you to provide you with access to a self-scheduling tool that will allow you to select a preferred delivery date and time and also check the status of your delivery.
EQ3.com is proud to offer two delivery options:
Threshold – product will be placed just inside homeowner’s preferred entrance
In-home Deluxe – product is placed in the room of choice according to homeowner’s specifications. Debris is removed. Assembly is included
For additional information, view the complete EQ3 Shipping & Delivery and EQ3 Return & Exchanges policy.