Frequently Asked Questions

Can I pick up online orders in-store?

No, online orders cannot be picked up in-store, but rather will be shipped to your home directly.

Can I order swatches?

Yes! Swatches are a great way to visualize material and colour choices to assist you in making a confident decision. We are happy to provide up to ten complimentary 3”x3” swatches (leather or fabric). Please contact Customer Care or call us at 1-888-988-2014 to order yours.Please Note: Grade F (Uniform Mélange) and Grade I (Apparel) fabric swatches are not available for order. Visit your nearest EQ3 retail location for more info.

Can I see the product in person?

We know that buying furniture is a personal and tactile experience. Our showrooms are a fantastic way to see all our products and get a feel for the wide range of upholstery options available to customize your favourite piece.To ensure the product you were looking at online is in stores, please contact the retail location most convenient to you directly. All our retail locations’ phone numbers are available on our locations page.

Where can I find the dimensions?

It’s important to know if a piece will fit through doorways, stairwells, or hallways, so we have provided dimensions for our products on our website. Simply click on the item you’re interested in and find the dimensions below the image under the heading “Details.”We encourage you to measure doorways, elevators, and stairwells to ensure that the pieces you’ve purchased fit into your space. See our measuring guide here.

Can I use my EQ3 gift card to purchase items on the EQ3 website?

Unfortunately, gift cards are only applicable to in-store purchases. Our sales associates would be happy to help you pick out the perfect item!

Can I purchase an EQ3 gift card online?

Unfortunately, gift cards are only available for purchase in-store at this time. We’re working on changing that.

Does EQ3 use flame retardants?

No, in 2014 we made the decision to remove flame retardants from our products due to environmental concerns.

Can I return my order to an EQ3 store in my area?

Absolutely! You are welcome to return your purchase, regardless of whether it was purchased online, to your nearest EQ3 retail location. If you have more questions, we have additional details regarding returns and exchanges here.

I do not live near an EQ3 store, how can I return an item I purchased online?

If you do not live near one of our Our showrooms, please see our Returns/ Exchanges page, contact Customer Care or call us at 1-888-988-2014.

Can I have my purchase assembled?

Yes! In order to avoid the hassle of setting up your new furniture, we offer White Glove assembly service to most addresses. Simply choose this option at checkout and for a small additional charge we will deliver your furniture, set it up in your home, and remove all packaging.Please note that delivery and assembly fees are non-refundable.

How did we do?

We are always looking for ways to improve our customer experience. We welcome your feedback here.