Warranty:
Material & Workmanship: EQ3 seating products are warranted against defects in material and workmanship for two (2) years.
Cover: EQ3 fabric products are warranted against wear under normal care and conditions for a period of one (1) year.
Cushions: EQ3 cushions are warranted for a period of two (2) years against collapsing. Foam softening is normal and not covered under the warranty.
Construction/Frame: EQ3 frames and interior construction are warranted for ten (10) years. View complete EQ3 Upholstery Warranty.
Care:
- Vacuum upholstery regularly with an upholstery attachment
- To prevent fading, avoid exposing upholstered pieces to direct sunlight
- For cleaning guidelines,reference your fabric's cleaning code
- Spot clean with a damp cloth or sponge, don't rub, treat stains immediately
- For persistent stains and overall cleaning, contact a professional upholstery cleaning company. View additional information if you purchased a 5-year extended protection plan
Shipping:
All EQ3 custom upholstery will be delivered by freight using EQ3’s logistical partner. Delivery timelines will vary depending on your location, however, please allow a minimum of 4-10 weeks for EQ3 custom upholstery delivery. Please note that custom upholstery and special orders cannot be amended, refunded or cancelled, as they are made-to-order for you.
Our delivery partner will contact you to set up an appointment (date and time) to deliver your order.
EQ3.com is proud to offer White Glove delivery (in-home delivery to the room of choice) to all main urban locations in Canada. Main urban locations are considered to be 75km from our partner's depot in the listed locations: Vancouver, Calgary, Edmonton, Regina, Winnipeg, Toronto, Ottawa, Montreal, Quebec City, Saint John, Fredericton, Moncton, St. John's, Halifax and Charlottetown. We offer Curbside delivery (delivery to the curb at the end of your driveway, no in-home delivery) for more remote locations. View complete EQ3 Shipping & Delivery and EQ3 Return & Exchanges.
Assembly:
Assembly of the purchased items is not included unless arranged for at the point of sale or for online orders by contacting EQ3.
