Warranty


CARE FOR UPHOLSTERED FURNITURE
FABRIC CARE
LEATHER CARE
UPHOLSTERY WARRANTY NOTES
CAUTIONS FOR UPHOLSTERED FURNITURE
CARE FOR CASEGOOD FURNITURE
CASEGOOD FURNITURE WARRANTY
CAUTIONS FOR CASEGOOD FURNITURE
CASEGOOD WARRANTY NOTES

CARE FOR UPHOLSTERED FURNITURE

Maintaining the Appearance of Upholstered Furniture

Due to body warmth, moisture and the physical strain applied to the covered upholstery, the cover material will stretch, sometimes quickly. This is a normal process; however, there are steps that can be taken to help maintain the appearance of one’s upholstery.

Avoid sitting in the same spot over and over – no matter how well made, if the same spot is used continuously, that area will stretch faster and wear faster. Smooth the cover on the seat and back cushion – it is recommended that seats and backs be massaged to make sure that the fibre and Dacron be kept fluffed, therefore keeping the material expanded throughout the cushions.

At EQ3 we use only high quality materials suited for upholstery. Thus stretching and a casual appearance do not represent a quality defect, but the characteristics typical for this furniture.

Special Fabric and Leather Considerations for Bench Seating

Several of our seating styles have been designed with a single cushion seat, referred to as a bench seat. With bench seating, relaxation of the fabric or leather will more likely occur over time than with individual seat cushions. In general, the longer the seat cushion, the greater the tendency for the fabric or leather to relax. When selecting your fabric or leather, talk to an EQ3 sales associate about the options and their tendency to naturally stretch.

FABRIC CARE

It is extremely important to PRE-TEST your cleaning method on a hidden area of the fabric to determine if the colours bleed or if the fabric will shrink. When in doubt, seek the help of a professional furniture cleaner. Always determine the best method of home cleaning for your furniture. Due to the various ways that furniture can be stained or damaged, and various fabric compositions, there is no guarantee that results will be completely successful. Use the suggested methods at your own discretion. To prevent overall soiling from dust and grime, light brushing is recommended. Use a professional cleaning service when an overall soiled condition has been reached. To obtain the most satisfaction from your furniture, give immediate attention to spots and establish a weekly routine for the vacuuming of all your upholstered furniture. Clean up spills and stains right away. The longer stains stay on the fabric, the harder they are to remove.

Fabric manufacturers recommend regular dusting and vacuuming. Removable cushions should be fluffed regularly. Soiled areas should be cleaned based on the following cleaning code(s) found on your EQ3 product. If cleaning codes are not available, contact the retailer from where you purchased the product.

D - Dry Clean Only
W - Water Based Cleaner. Spot clean using the foam only from a water-based cleaning agent such as a mild detergent or non-solvent upholstery shampoo product. Apply foam with a soft brush in a circular motion. Vacuum when dry.
S - Solvent Based Cleaner. Spot clean using mild water-free solvent or dry cleaning product. Clean only in a well-ventilated room and avoid any product containing Carbon Tetrachloride or other toxic materials.
WS - Water/Solvent Cleaner. Spot clean with a mild solvent, an upholstery shampoo or the foam from a mild detergent. When using a solvent or dry cleaning product, follow the instructions carefully and clean only in a well-ventilated room. Avoid any product that contains Carbon Tetrachloride or any other toxic materials.

LEATHER CARE

Use of any leather after-treatment products will invalidate this warranty. Regular dusting with a damp, clean cloth is advised. Clean leather often keeping in mind that frequent gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration.

  1. Protected (Pigmented) and Semi-aniline Leathers
    Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather.

    Always test the soap solution in an unseen area on the sofa to ensure that the solution does not damage the leather (there should be no color transfer onto your cloth).

  2. Natural Aniline Leathers
    Clean with only a slight damp cloth. Do not use any type of soap on natural (aniline) leathers.

UPHOLSTERED FURNITURE WARRANTY

Cover Material

The EQ3 warranty does not cover any damages due to improper use, excessive soiling, improper or unapproved cleaning methods (see Care for Upholstered Furniture for details), chemical treatments, exposure to direct sunlight or colour fading. These instances will void the warranty.

Leather - Two (2) Years

EQ3 leather products are warranted against tearing, splitting, and cracking under normal care and conditions for a period of two years. Leather is a natural material and, as such each individual hide reflects its own characteristics. On average four to five hides are used on most EQ3 sofas and as such variation will occur. Shading variations, nicks, scratches, and wrinkles are characteristics of leather and are not considered defects.

Fabric and Vinyl - One (1) Year

The EQ3 Warranty covers against pilling, fraying, and dye transfers from the product for one year. The EQ3 Warranty does not cover tearing, shrinking or loosening of the fabric due to wear. Flattening of nap on microfibre is an inherent characteristic of soft plush fabric, and is no way considered manufacturers defect.

Frames and Springs - Lifetime Warranty on Parts

Wood frames and springs carry a lifetime warranty against breakage. Springs are covered for breakage due to metal fatigue or pulling loose from wood frames. The term "lifetime" as it is used in this warranty is defined as twenty-five (25) years.

Reclining Chairs, Sofa Bed Mechanisms and Sofa Bed Mattresses - Two (2) Year Warranty on Parts

Reclining chairs, sofa bed mechanisms, and sofa bed mattresses are warranted against material and manufacturing defects.

Seat Cushion Foam and Fibre-filled Components - Two (2) Years

Seat cushions are warranted against collapsing. All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturers defect. Fibre-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled and fibre wrapped products. Regular fluffing will prevent internal fibres from matting and help to prolong the vibrancy of these products.

UPHOLSTERY WARRANTY NOTES

  • The term "defect" as it is used in this warranty is defined as a flaw or deficiency that may affect the use for which the product is intended.
  • Only the original purchaser holds the right to a valid warranty. This warranty is valid only if the purchase if made from an authorized retailer for EQ3. For inquiries about EQ3 product, concerns with EQ3 product or when making a claim under this warranty, please contact the retailer from whom the purchase was originally made. Transportation to and from the retailer is the responsibility of the purchaser. Always keep your receipt as proof of purchase. The original receipt is required for any warranty claim.
  • When making a claim under this warranty, proof of purchase with the original bill of sale and the product serial number are required. In addition EQ3 requires photo verification of the defect or quality concern. Should these not be available, EQ3 reserves the right to deny the claim.
  • Warranty conditions are subject to change without notice.
  • This warranty applies only to standard household use conditions and does not cover defects or damage caused by the following circumstances:
  • Retail, business, commercial, institutional or other non-residential uses.
  • Products purchased "as is" or second-hand.
  • Products purchased from distressed or liquidation sales.
  • Products deemed to have been misused, mishandled, altered or abused.
  • Any condition resulting from unusual usage.
  • Inadequate maintenance, cleaning or care that does not comply with the instruction in this booklet.
  • Deliberate damage.
  • Personal alterations.
  • Accidents.
  • Direct exposure to sunlight or heat.

CAUTIONS FOR UPHOLSTERED FURNITURE

DO NOT move furniture in your home without carefully wrapping the furniture, including corners and feet or the bottom of the furniture, with a protective covering. This will help avoid damage to the floors and/or wall surfaces, as well as prevent damage to the furniture itself.

DO NOT move furniture on bare hardwood floors. At all times, place furniture in a protective area rug or protective hardwood felt pads. This will protect your hardwood floors from potential scratches.

DO NOT expose leather or fabric to ink, bleach, oily substances, fluids, body oils, strong detergents (including laundry detergents), chemicals and sharp objects as this may cause potential damage.

DO NOT expose leather or fabric to sun or extreme light sources as this will cause fading and potential damage.

DO NOT remove cushion covers for dry cleaning or separate washing.

DO NOT allow children to play on mechanized furniture or operate mechanisms. Before operating, ensure leg rests and other moving parts are clear of limbs and other obstructions. Always leave seating closed and in an upright position when not in use. Failure to follow these directions can result in injury and/or damage.

DO NOT stand on chairs.

DO NOT sit on product arms.


CARE FOR CASEGOOD FURNITURE

Please contact your dealer for parts and services. Surfaces require regular dusting. When cleaning is required, dampen a cloth with water and wipe. Then wipe it with a dry cloth. Do not use strong cleaners.


CASEGOOD FURNITURE WARRANTY

EQ3 offers a full one (1) year warranty against defects in material and workmanship on this product. Warranties are subject to normal household use from date of purchase. When making a claim under this warranty, the holder should contact the retailer from whom the purchase was made. Transportation to and from the retailer is the responsibility of the purchaser.
Some materials such as wood, veneer and other natural materials, have natural variations which are characteristic of the product. Natural materials are subject to colour changes due to environment or sunlight. These normal variations are not covered under our warranty.

Mattress, Pillow, Comforter, mattress topper and mattress pad warranties

EQ3 and Natura are pleased to offer a 15-year manufacturer’s warranty for soy foam/memory foam mattresses and a 20-year manufacturer’s warranty for latex mattresses. A 5-year warranty applies to all EQ3 Sleep by Natura pillows, comforters, mattress pads and mattress toppers. Both warranties cover defects in workmanship. Some restrictions apply. Please see in store for more details.


CAUTION FOR CASEGOOD FURNITURE

  • Wipe liquid or spills from furniture immediately.
  • Avoid contact with sharp objects (including writing without a desk pad), use plastic placemats or rubber foot protectors on items such as radios, computers, telephones and accessories.
  • Exposure of furniture to direct sunlight, extreme sources of heat or candle wax may damage or fade colour.
  • Please refer to safety warning labels on all products and follow all instructions.
  • Care should be taken when moving furniture within your home. Carefully wrap the furniture, covering any corners and the feet or bottom of the furniture, with a protective cover. This will help to avoid damage to floors and/or wall surfaces, as well as help to prevent damage to the furniture itself. To protect hardwood and linoleum flooring from being scratched, it is recommended that the furniture be placed on a protective area rug.
  • DO NOT allow children to climb, play, step on or lean against open drawers or shelves
  • DO NOT open more than one drawer at a time.
  • Please refer to Assembly Instructions, where applicable, for further information. Keep Assembly Instructions for future reference.
  • Product must be assembled by an adult.
  • Always use tip protection when provided.
  • DO NOT remove the manufacturing labels from product.


CASEGOOD WARRANTY NOTES

  • The term “defect” as it is used in this warranty is defined as a flaw or deficiency that may affect the use for which the product is intended.
  • Only the original purchaser holds the right to a valid warranty. This warranty is valid only if the purchase is made from an authorized retailer for EQ3. For inquiries about EQ3 product, concerns with EQ3 product or when making a claim under this warranty, please contact the retailer from whom the purchase was originally made. Transportation to and from the retailer is the responsibility of the purchaser. Always keep your receipt as proof of purchase. The original receipt is required for any warranty claim.
  • Warranty conditions are subject to change without notice.
  • This warranty applies only to standard household use conditions and does not cover defects or damage caused by the following circumstances:
  • Retail, business, commercial, institutional or other non-residential uses.
  • Products purchased “as is” or second-hand.
  • Products purchased from distressed or liquidation sales.
  • Products deemed to have been misused, mishandled, altered or abused.
  • Any condition resulting from unusual usage.
  • Inadequate maintenance, cleaning or care that does not comply with the original instruction provided with the product.
  • Deliberate damage.
  • Personal alterations.
  • Accidents.
  • Direct exposure to sunlight or heat.