Returns & Exchanges
RETURN AND EXCHANGE POLICIES
Refunds will be provided in the form of the original payment excluding cash payments. Cash payments will be refunded to debit. Any purchase made by gift certificate or store credit will be refunded as store credit only. Please be advised that original proof of purchase must be present to obtain a full refund.
UPHOLSTERY | Custom upholstery is non-refundable and cannot be changed, returned or cancelled.
CASEGOODS | Cancellations will be accepted within five (5) days of purchase or if the item has not yet shipped. If the item has shipped, a 25% restocking fee will apply. Returns will be accepted within seven (7) days only if the item is unassembled and in its original packaging, and is at the discretion of EQ3.
ACCESSORIES | Accessories are subject to a seven (7) day return policy in its original packaging. All linens, pillows and toss cushions are excluded and are considered non-refundable.
MATTRESSES | Cancellations for mattress orders will be accepted within five (5) days of purchase or if the item has not yet shipped. Mattresses are non-refundable and cannot be returned.
CLEARANCE OR AS-IS ITEMS | All clearance, floor samples or “AS IS” sales are final – WARRANTY IS VOID. These items cannot be cancelled, returned or exchanged.
HOME DELIVERY | An extra charge will apply when a subsequent deliver is required due to the absence of the customers at the time of the original delivery. There is a charge for pick up of home delivered merchandise. If the wrong merchandise was delivered or the product arrived damaged, replacements will be delivered free of charge. Product assembly is NOT included in home delivery charge unless stated elsewhere. Product assembly must be purchased separately.
IMPORTANT NOTES:- Customers are responsible for ensuring the furniture purchased fits into their premises (doorways, elevators, stairwells, etc.).
- Product availability is subject to change without notice.
- Extended warranty, shipping, delivery and assembly charges are non-refundable.
- Protection plan, designer fees, shipping delivery and assembly charges are non-refundable.
- Product must be returned to the store of purchase to process a return accompanied by proof of purchase
- Return & exchange policy will apply after inspection of merchandise to determine salability and at the discretion of EQ3.
- Any merchandise which is received damaged must be reported within 48 hours. Exceptions will be made for gifts.
- In the event that damage occurs during delivery, or if you discover any defect in manufacture, please contact 1-888-988-2014 or customercare@eq3.com within 48 hours.