FAQs
General
Where can I purchase your furniture?
Our products can be purchased at any of our retail locations or galleries. EQ3's store locator will help you to find a retailer near you. Currently, select items can be purchased online in Canada only. To see those products access the online store through the left menu. We do not ship or bill outside of Canada at this time.
Where can I get a catalogue?
If you are interested in seeing what EQ3 offers you can get a catalogue at any of our retail stores, by calling 1.888.988.2014 or by visiting the Catalogue page.
I lost my assembly instructions. Where can I get another copy?
You can contact Customer Care by email customercare@eq3.com or by calling 1.888.988.2014 and they will be able to send you another copy of instructions.
Can I return my purchase?
Yes you can. For further details contact your local retail store or view our Returns Policy.
Do you have gift certificates available?
Yes we do! You can currently purchase gift certificates at any of our retail stores in any denominations.
Who designs your furniture?
All of our upholstery and casegoods are designed in house by our own production staff. Our corporate office located in Winnipeg, Manitoba is the design center for all our upholstery and casegood product lines.
Our products can be purchased at any of our retail locations or galleries. EQ3's store locator will help you to find a retailer near you. Currently, select items can be purchased online in Canada only. To see those products access the online store through the left menu. We do not ship or bill outside of Canada at this time.
Where can I get a catalogue?
If you are interested in seeing what EQ3 offers you can get a catalogue at any of our retail stores, by calling 1.888.988.2014 or by visiting the Catalogue page.
I lost my assembly instructions. Where can I get another copy?
You can contact Customer Care by email customercare@eq3.com or by calling 1.888.988.2014 and they will be able to send you another copy of instructions.
Can I return my purchase?
Yes you can. For further details contact your local retail store or view our Returns Policy.
Do you have gift certificates available?
Yes we do! You can currently purchase gift certificates at any of our retail stores in any denominations.
Who designs your furniture?
All of our upholstery and casegoods are designed in house by our own production staff. Our corporate office located in Winnipeg, Manitoba is the design center for all our upholstery and casegood product lines.
Upholstery Care
How much will my fabric/leather stretch over time?
Although any fabric or leather may be used on any upholstery frame, if the desire is to minimize the amount of relaxation over time, we suggest choosing a Class I fabric or leather, especially on styles with bench seats. If the desire is to create a more casual, looser look, we suggest choosing a Class II or III fabric or leather.
What is the best way to clean fabric upholstery?
To enjoy the look of your upholstery piece for years to come you should follow our guide on how to care for your fabric or leather upholstery. You can find information on upholstery care in the booklet that accompanied your purchase or below:
Maintaining Upholstery Appearance
Due to body warmth, moisture and the physical strain applied to upholstered seating, it is normal for the cover material to stretch, sometimes quickly. At EQ3 we use only high quality upholstery materials. Thus stretching and a casual appearance do not represent a quality defect, but are characteristics typical of upholstered furniture. There are steps that can be taken to help maintain the appearance of your upholstery and minimize stretching.
Avoid sitting in the same spot over and over. No matter how well made, if the same spot is used continuously, this area will stretch and wear more quickly.
Smooth the cover on the seat and back cushions. It is recommended that seats and backs are smoothed and fluffed to make sure that the interior materials are evenly distributed throughout.
Fabric Care
The use of any fabric after-treatment products, unless purchased at an EQ3 store, will invalidate the product warranty. It is extremely important to pre-test your cleaning method on a hidden area of the fabric to determine if the colour will bleed or if the fabric will shrink. When in doubt, seek the help of a professional furniture cleaner. Always determine the best method of home cleaning for your furniture. Due to the various ways that furniture can be stained or damaged, and various fabric compositions, there is no guarantee that results will be completely successful. Use the suggested methods at your own discretion. To prevent overall soiling from dust and grime, light brushing is recommended. Use a professional cleaning service when an overall soiled condition has been reached. To obtain the most satisfaction from your furniture, give immediate attention to stains and spots and establish a weekly routine for the vacuuming of all your upholstered furniture. Clean up spills and stains right away—the longer a stain stays on the fabric, the harder it will be to remove.
Fabric Cleaning Codes
Fabric manufacturers recommend regular dusting and vacuuming. Removable cushions should be fluffed regularly. Soiled areas should be cleaned based on the following cleaning code(s) found on your EQ3 product. If cleaning codes are not available, contact the retailer from where you purchased the product.
D - Dry Clean Only
W - Water Based Cleaner - Spot clean using only the foam from a water-based cleaning agent such as a mild detergent or nonsolvent upholstery shampoo product. Apply foam with a soft brush in a circular motion. Vacuum when dry.
S - Solvent Based Cleaner - Spot clean using mild water-free solvent or dry cleaning product. Clean only in a well ventilated room and avoid any product containing Carbon Tetrachloride or other toxic materials.
WS - Water/Solvent Based Cleaner - Spot clean with a mild solvent, an upholstery shampoo or the foam from a mild detergent.
When using a solvent or dry cleaning product, follow the instructions carefully and clean only in a well ventilated room. Avoid any product that contains Carbon Tetrachloride or any other toxic materials.
Leather Care
The use of any leather after-treatment products, unless purchased at an EQ3 store, will invalidate the warranty. Regular dusting with a damp, clean cloth is advised. Clean leather often, as frequent and gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration.
Protected (pigmented) and Semi-Aniline Leathers
Clean with a mild soap and water solution. Use a soap with neutral pH. Wipe with clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. Always test the soap solution on an unseen area of the sofa to ensure that the solution does not damage the leather (no colour transfer on your cloth).
Natural Aniline Leathers
Clean with only a lightly damp cloth. Do not use any type of soap on natural aniline leathers.
Why can I not have a grade 41 and/or 42 fabric on my sofa?
Grade 41 and 42 Fabrics typically have intricate prints, due to the multiple directions, size of print and boldness of the print they do not always work on a sofa pattern i.e. the prints will be in two different directions, which makes it difficult to upholster and line up, and presents a tailoring issue unique to each print. In addition some prints; depending on the size of the print; will look out of proportion on a large scale sofa.
Although any fabric or leather may be used on any upholstery frame, if the desire is to minimize the amount of relaxation over time, we suggest choosing a Class I fabric or leather, especially on styles with bench seats. If the desire is to create a more casual, looser look, we suggest choosing a Class II or III fabric or leather.
What is the best way to clean fabric upholstery?
To enjoy the look of your upholstery piece for years to come you should follow our guide on how to care for your fabric or leather upholstery. You can find information on upholstery care in the booklet that accompanied your purchase or below:
Maintaining Upholstery Appearance
Due to body warmth, moisture and the physical strain applied to upholstered seating, it is normal for the cover material to stretch, sometimes quickly. At EQ3 we use only high quality upholstery materials. Thus stretching and a casual appearance do not represent a quality defect, but are characteristics typical of upholstered furniture. There are steps that can be taken to help maintain the appearance of your upholstery and minimize stretching.
Avoid sitting in the same spot over and over. No matter how well made, if the same spot is used continuously, this area will stretch and wear more quickly.
Smooth the cover on the seat and back cushions. It is recommended that seats and backs are smoothed and fluffed to make sure that the interior materials are evenly distributed throughout.
Fabric Care
The use of any fabric after-treatment products, unless purchased at an EQ3 store, will invalidate the product warranty. It is extremely important to pre-test your cleaning method on a hidden area of the fabric to determine if the colour will bleed or if the fabric will shrink. When in doubt, seek the help of a professional furniture cleaner. Always determine the best method of home cleaning for your furniture. Due to the various ways that furniture can be stained or damaged, and various fabric compositions, there is no guarantee that results will be completely successful. Use the suggested methods at your own discretion. To prevent overall soiling from dust and grime, light brushing is recommended. Use a professional cleaning service when an overall soiled condition has been reached. To obtain the most satisfaction from your furniture, give immediate attention to stains and spots and establish a weekly routine for the vacuuming of all your upholstered furniture. Clean up spills and stains right away—the longer a stain stays on the fabric, the harder it will be to remove.
Fabric Cleaning Codes
Fabric manufacturers recommend regular dusting and vacuuming. Removable cushions should be fluffed regularly. Soiled areas should be cleaned based on the following cleaning code(s) found on your EQ3 product. If cleaning codes are not available, contact the retailer from where you purchased the product.
D - Dry Clean Only
W - Water Based Cleaner - Spot clean using only the foam from a water-based cleaning agent such as a mild detergent or nonsolvent upholstery shampoo product. Apply foam with a soft brush in a circular motion. Vacuum when dry.
S - Solvent Based Cleaner - Spot clean using mild water-free solvent or dry cleaning product. Clean only in a well ventilated room and avoid any product containing Carbon Tetrachloride or other toxic materials.
WS - Water/Solvent Based Cleaner - Spot clean with a mild solvent, an upholstery shampoo or the foam from a mild detergent.
When using a solvent or dry cleaning product, follow the instructions carefully and clean only in a well ventilated room. Avoid any product that contains Carbon Tetrachloride or any other toxic materials.
Leather Care
The use of any leather after-treatment products, unless purchased at an EQ3 store, will invalidate the warranty. Regular dusting with a damp, clean cloth is advised. Clean leather often, as frequent and gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration.
Protected (pigmented) and Semi-Aniline Leathers
Clean with a mild soap and water solution. Use a soap with neutral pH. Wipe with clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. Always test the soap solution on an unseen area of the sofa to ensure that the solution does not damage the leather (no colour transfer on your cloth).
Natural Aniline Leathers
Clean with only a lightly damp cloth. Do not use any type of soap on natural aniline leathers.
Why can I not have a grade 41 and/or 42 fabric on my sofa?
Grade 41 and 42 Fabrics typically have intricate prints, due to the multiple directions, size of print and boldness of the print they do not always work on a sofa pattern i.e. the prints will be in two different directions, which makes it difficult to upholster and line up, and presents a tailoring issue unique to each print. In addition some prints; depending on the size of the print; will look out of proportion on a large scale sofa.
