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Warranty and FAQs



CARE FOR UPHOLSTERED FURNITURE

Maintaining the upholstery appearance
Due to body warmth, moisture and the physical strain applied to upholstered
seating, it is normal for the cover material to stretch, sometimes quickly. At
EQ3 we use only high quality upholstery materials. Thus stretching and a
casual appearance do not represent a quality defect, but are characteristics
typical of upholstered furniture. There are steps that can be taken to help
maintain the appearance of your upholstery and minimize stretching:
– Avoid sitting in the same spot over and over. No matter how well made,
if the same spot is used continuously, this area will stretch and wear
more quickly.
– Smooth the cover on the seat and back cushions. It is recommended that
seats and backs are smoothed and fluffed to make sure that the interior
materials are evenly distributed throughout.

Fabric care
The use of any fabric after-treatment products, unless purchased at an EQ3
store, will invalidate this warranty.
It is extremely important to pre-test your cleaning method on a hidden area
of the fabric to determine if the colour will bleed or if the fabric will shrink.
When in doubt, seek the help of a professional furniture cleaner. Always
determine the best method of home cleaning for your furniture. Due to
the various ways that furniture can be stained or damaged, and various
fabric compositions, there is no guarantee that results will be completely
successful. Use the suggested methods at your own discretion. To prevent
overall soiling from dust and grime, light brushing is recommended. Use
a professional cleaning service when an overall soiled condition has been
reached. To obtain the most satisfaction from your furniture, give immediate
attention to stains and spots and establish a weekly routine for the
vacuuming of all your upholstered furniture. Clean up spills and stains right
away – the longer a stain stays on the fabric, the harder it will be to remove.

Fabric cleaning codes
Fabric manufacturers recommend regular dusting and vacuuming.
Removable cushions should be fluffed regularly. Soiled areas should be
cleaned based on the following cleaning code(s) found on your EQ3
product. If cleaning codes are not available, contact the retailer from where
you purchased the product.

D - Dry Clean Only

W - Water Based Cleaner - Spot clean using only the foam from a water-based cleaning agent such as a mild detergent or nonsolvent upholstery shampoo product. Apply foam with a soft brush in a circular motion. Vacuum when dry.

S - Solvent Based Cleaner - Spot clean using mild water-free solvent or dry cleaning product. Clean only in a well ventilated room and avoid any product containing Carbon Tetrachloride or other toxic materials.

WS - Water/Solvent Based Cleaner - Spot clean with a mild solvent, an upholstery shampoo or the foam from a mild detergent. When using a solvent or dry cleaning product, follow the instructions carefully and clean only in a well ventilated room. Avoid any product that contains Carbon Tetrachloride or any other toxic materials.

Leather care
The use of any leather after-treatment products, unless purchased at an EQ3
store, will invalidate this warranty. Regular dusting with a damp, clean cloth
is advised. Clean leather often, as frequent and gentle cleaning is easier on
leather than less frequent, more aggressive cleaning. Cleaning will remove
built-up dirt, skin oils and perspiration.

Protected (pigmented) and semi-aniline leathers
Clean with a mild soap and water solution. Use a soap with a neutral pH.
Wipe with a clean, damp cloth to remove any soap residue. Do not use a
soap product that is harsh on your skin, as it will be harsh on the leather.
Always test the soap solution on an unseen area of the sofa to ensure that
the solution does not damage the leather (no color transfer on to your cloth).

Natural aniline leathers
Clean with only a lightly damp cloth. Do not use any type of soap on natural
aniline leathers.


UPHOLSTERED FURNITURE WARRANTY

For extra peace of mind above and beyond our normal warranty,
EQ3 offers protection plans for our upholstery, casegood and
mattress products. Please visit one of our stores for more details.

Cover material
The use of any leather or fabric after-treatment products, unless purchased
at an EQ3 store, will invalidate this warranty. The EQ3 warranty does not
cover any damages due to improper use, excessive soiling, improper
or unapproved cleaning methods (for details see Care for Upholstered
Furniture), chemical treatments, exposure to direct sunlight or colour fading.
These instances will void the warranty.

Leather – two (2 ) years
EQ3 leather products are warranted against tearing, splitting and cracking
under normal care and conditions for a period of two years. Leather is
a natural material and accordingly, each individual hide reflects its own
characteristics. On average four to five hides are used on most EQ3 sofas
and as a result, variation will occur. Shading variations, nicks, scratches and
wrinkles are characteristics of leather and are not considered defects.

Fabric and vinyl – one (1) year
The EQ3 Warranty covers against pilling, fraying and dye transfers from the
product for one year. The EQ3 Warranty does not cover tearing, shrinking
or loosening of the fabric due to wear. Flattening of the nap on microfibre is
an inherent characteristic of soft plush fabric, and is in no way considered a
manufacturer’s defect.

Frames and springs – lifetime warranty on parts
Wood frames and springs carry a lifetime warranty against breakage. Springs
are covered for breakage due to metal fatigue or pulling loose from wood
frames. The term “lifetime” as it is used in this warranty is defined as twentyfive
(25) years.

Reclining chairs, sofa bed mechanisms and sofa bed mattresses two (2) year warranty on parts
Reclining chairs, sofa bed mechanisms and sofa bed mattresses are
warranted against material and manufacturing defects for two years.

Seat cushion foam and fibre-filled components – two (2) years
Seat cushions are warranted against collapsing. All cushions will soften with
use and will conform to the shape of the user. This softening is considered
normal wear and is in no way considered a manufacturer’s defect. Fibrefilled
seat cushion tops, backs and arms will flatten with regular use. This is
inherent to the design of fibre-filled and fibre wrapped products. Regular
fluffing will prevent internal fibres from matting and will help to prolong the
vibrancy of these products.


CAUTIONS FOR UPHOLSTERED FURNITURE

Do not move furniture in your home without carefully wrapping the furniture,
including the corners, feet and bottom of the furniture, with a protective
covering. This will help avoid damage to the floors and/or wall surfaces, as
well as prevent damage to the furniture itself.

Do not move furniture on bare hardwood floors. At all times, place furniture
on a protective area rug or on protective hardwood felt pads. This will
protect your hardwood floors from potential scratches.

Do not expose leather or fabric to ink, bleach, oily substances, fluids, body
oils, strong detergents (including laundry detergents), chemicals and sharp
objects as this may cause potential damage.

Do not expose leather or fabric to sun or extreme light sources as this will
cause fading and potential damage.

Do not remove cushion covers for dry cleaning or separate washing.

Do not allow children to play on mechanized furniture or operate
mechanisms. Before operating, ensure leg rests and other moving parts are
clear of limbs and other obstructions. Always leave seating closed and in
an upright position when not in use.

Do not stand on chairs.

Do not sit on product arms.

Failure to follow these directions can result in injury and/or damage.


CARE FOR CASEGOODS
Includes wood, metal and lacquered furniture

Please contact your dealer for parts and service. Surfaces require regular
dusting. When cleaning is required, dampen a cloth with water and wipe.
Immediately wipe it with a dry cloth. Do not use strong cleaners. The use
of any after-treatment products, unless purchased at an EQ3 store, will
invalidate this warranty.


CAUTIONS FOR CASEGOODS
Includes wood, metal and lacquered furniture

Wipe liquids or spills from furniture immediately.

Avoid contact with sharp objects (including writing without a desk pad).
Use plastic placemats or rubber foot protectors on items such as radios,
computers, telephones and accessories.

Exposure of furniture to direct sunlight, extreme sources of heat or candle
wax may damage or fade colour.

Please refer to safety warning labels on all products and follow all
instructions.

Care should be taken when moving furniture within your home. Carefully
wrap the furniture, including the corners, feet and bottom of the furniture,
with a protective covering. This will help avoid damage to floors and/or
wall surfaces, as well as help to prevent damage to the furniture itself.

Do not move furniture on bare hardwood floors. At all times, place furniture
on a protective area rug or on protective hardwood felt pads. This will
protect your hardwood floors from potential scratches.

Do not allow children to climb, play, step on or lean against open drawers
or shelves.

Do not open more than one drawer at a time.

Do not remove the manufacturing labels from product.

Please refer to Assembly Instructions, where applicable, for further
information. Keep Assembly instructions for future reference.

Product must be assembled by an adult.

Always use tip protection hardware when provided.

Failure to follow these directions can result in injury and/or damage.


CASEGOOD FURNITURE WARRANTY
Includes wood, metal and lacquered furniture

EQ3 offers a full one (1) year warranty against defects in material and
workmanship on casegood products. Warranties are subject to normal
household use from date of purchase. The use of any after-treatment
products, unless purchased at an EQ3 store, will invalidate this warranty.
When making a claim under this warranty, the holder should contact the
retailer from whom the purchase was made. Transportation to and from the
retailer is the responsibility of the purchaser.

Some materials such as wood, veneer and other natural materials, have
natural variations which are characteristic of the product. Natural materials
are subject to colour changes due to environment or sunlight. These
normal variations are not covered under our warranty.


WARRANTY NOTES

The term “defect”, as it is used in this warranty, is defined as a flaw or
deficiency that may affect the use for which the product is intended. Only
the original purchaser holds the right to a valid warranty. This warranty
is valid only if the purchase is made from an authorized EQ3 retailer. For
inquiries about an EQ3 product, concerns with an EQ3 product or when
making a claim under this warranty, please contact the retailer from whom
the purchase was originally made. Transportation to and from the retailer
is the responsibility of the purchaser. Always keep your receipt as proof
of purchase. The original receipt is required for any warranty claim. When
making a claim under this warranty, proof of purchase with the original
bill of sale and the product serial number are required. In addition, EQ3
requires photo verification of the defect or quality concern. Should any of
these not be available, EQ3 reserves the right to deny the claim.

Warranty conditions are subject to change without notice.

In no event shall the responsibility of EQ3 exceed the purchase price of the
product or replacement.

This warranty applies only to standard household use conditions and does
not cover defects or damage caused by the following circumstances:

– Retail, business, commercial, institutional or other non-residential uses.
– Products purchased “as is” or second-hand.
– Products purchased from distressed or liquidation sales.
– Products deemed to have been misused, mishandled, altered or abused.
– Any condition resulting from unusual usage.
– Inadequate maintenance, cleaning or care that does not comply
with instructions.
– Deliberate damage.
– Personal Alterations.
– Accidents
– Any damage caused by animals.
– Direct exposure to sun and heat.


IMPORTANT NOTICES

Product disclaimer
We do our best to ensure that all EQ3 products, prices and colours are
accurate at the time of press. However, due to the nature of the business,
products, prices or specifications are subject to change without notice.
Electronic equipment, slats, accessories, bedding and props shown
throughout the catalogue are not included in the stated price.

Product disclaimer
All dimensions shown are in inches, unless otherwise specified. Sizes may
vary + or – one inch. Specifications are subject to change.

Product assembly
Some of our products require assembly. Prices do not include assembly.

Product availability
Please note that not all products shown are available in all EQ3 stores.
Please visit eq3.com to find a store location near you or call 1-888-988-2014
for details. To order any EQ3 furniture, upholstery or accessory items shown
in this catalogue, please visit or call your nearest store – they will check
availability and order it on your behalf. Please ask for details of furniture
delivery charges and timing.

Product disclaimer
Please note that some products in this catalogue consist of multiple
components, but are priced as a complete unit. Products shown with
multiple colours, finishes and/covers are priced individually. Prices are
subject to change without notice.



GENERAL

Where can I purchase your furniture?
Our products can be purchased at any of our retail locations or galleries. EQ3's store locator will help you to find a retailer near you. Currently, select items can be purchased online in Canada only. To see those products access the online store through the left menu. We do not ship or bill outside of Canada at this time.

Where can I get a catalogue?
If you are interested in seeing what EQ3 offers you can get a catalogue at any of our retail stores, by calling 1.888.988.2014 or by visiting the Catalogue page.

I lost my assembly instructions. Where can I get another copy?
You can contact Customer Care by email customercare@eq3.com or by calling 1.888.988.2014 and they will be able to send you another copy of instructions.

Can I return my purchase?
Yes you can. For further details contact your local retail store or view our Returns Policy.

Do you have gift certificates available?
Yes we do! You can currently purchase gift certificates at any of our retail stores in any denominations.

Who designs your furniture?
All of our upholstery and casegoods are designed in house by our own production staff. Our corporate office located in Winnipeg, Manitoba is the design center for all our upholstery and casegood product lines.


UPHOLSTERY CARE

How much will my fabric/leather stretch over time?
Although any fabric or leather may be used on any upholstery frame, if the desire is to minimize the amount of relaxation over time, we suggest choosing a Class I fabric or leather, especially on styles with bench seats. If the desire is to create a more casual, looser look, we suggest choosing a Class II or III fabric or leather.

What is the best way to clean fabric upholstery?
To enjoy the look of your upholstery piece for years to come you should follow our guide on how to care for your fabric or leather upholstery. You can find information on upholstery care in the booklet that accompanied your purchase or below:

Maintaining Upholstery Appearance
Due to body warmth, moisture and the physical strain applied to upholstered seating, it is normal for the cover material to stretch, sometimes quickly. At EQ3 we use only high quality upholstery materials. Thus stretching and a casual appearance do not represent a quality defect, but are characteristics typical of upholstered furniture. There are steps that can be taken to help maintain the appearance of your upholstery and minimize stretching.

Avoid sitting in the same spot over and over. No matter how well made, if the same spot is used continuously, this area will stretch and wear more quickly.

Smooth the cover on the seat and back cushions. It is recommended that seats and backs are smoothed and fluffed to make sure that the interior materials are evenly distributed throughout.

FABRIC CARE
The use of any fabric after-treatment products, unless purchased at an EQ3 store, will invalidate the product warranty. It is extremely important to pre-test your cleaning method on a hidden area of the fabric to determine if the colour will bleed or if the fabric will shrink. When in doubt, seek the help of a professional furniture cleaner. Always determine the best method of home cleaning for your furniture. Due to the various ways that furniture can be stained or damaged, and various fabric compositions, there is no guarantee that results will be completely successful. Use the suggested methods at your own discretion. To prevent overall soiling from dust and grime, light brushing is recommended. Use a professional cleaning service when an overall soiled condition has been reached. To obtain the most satisfaction from your furniture, give immediate attention to stains and spots and establish a weekly routine for the vacuuming of all your upholstered furniture. Clean up spills and stains right away—the longer a stain stays on the fabric, the harder it will be to remove.

Fabric Cleaning Codes
Fabric manufacturers recommend regular dusting and vacuuming. Removable cushions should be fluffed regularly. Soiled areas should be cleaned based on the following cleaning code(s) found on your EQ3 product. If cleaning codes are not available, contact the retailer from where you purchased the product.

D - Dry Clean Only

W - Water Based Cleaner - Spot clean using only the foam from a water-based cleaning agent such as a mild detergent or nonsolvent upholstery shampoo product. Apply foam with a soft brush in a circular motion. Vacuum when dry.

S - Solvent Based Cleaner - Spot clean using mild water-free solvent or dry cleaning product. Clean only in a well ventilated room and avoid any product containing Carbon Tetrachloride or other toxic materials.

WS - Water/Solvent Based Cleaner - Spot clean with a mild solvent, an upholstery shampoo or the foam from a mild detergent.

When using a solvent or dry cleaning product, follow the instructions carefully and clean only in a well ventilated room. Avoid any product that contains Carbon Tetrachloride or any other toxic materials.

LEATHER CARE
The use of any leather after-treatment products, unless purchased  at an EQ3 store, will invalidate the warranty. Regular dusting with a damp, clean cloth is advised. Clean leather often, as frequent and gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration.

Protected (pigmented) and Semi-Aniline Leathers
Clean with a mild soap and water solution. Use a soap with neutral pH. Wipe with clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. Always test the soap solution on an unseen area of the sofa to ensure that the solution does not damage the leather (no colour transfer on your cloth).

Natural Aniline Leathers
Clean with only a lightly damp cloth. Do not use any type of soap on natural aniline leathers.

Why can I not have a grade 41 and/or 42 fabric on my sofa?
Grade 41 and 42 Fabrics typically have intricate prints, due to the multiple directions, size of print and boldness of the print they do not always work on a sofa pattern i.e. the prints will be in two different directions, which makes it difficult to upholster and line up, and presents a tailoring issue unique to each print. In addition some prints; depending on the size of the print; will look out of proportion on a large scale sofa.